Returns & Refund Policy

At SB Cosmetics, we aim to ensure a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, please review our returns policy below.

1. Returns

  • Change of Mind: Orders that have already been dispatched will not be eligible for a change of mind return or exchange.
  • Damaged or Defective Items: If the product you received is damaged or defective, please kindly contact our team at info@sbcosmetics.com.au within 14 days of delivery to arrange a replacement or refund.
  • Policy Exclusions: Please note that our return policy will not apply to any inquiries or requests made after 14 days from the order delivery date.

    2. Refunds

    • Inspection & Notification: Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • Processing: If your refund is approved, it will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment within a few business days.

    3. Damaged, Faulty, or Incorrect Items

    If you receive a damaged, faulty, or incorrect product, please contact us within 48 hours of delivery.

    We may request:

    • Photos of the product and packaging
    • Order details

    Once verified, we will offer a replacement, refund, or suitable resolution.

    4. Non-Returnable Items

    For hygiene and safety reasons, we cannot accept returns on:

    • Opened or used products
    • Products not in original condition
    • Items damaged due to misuse

    5. Return Shipping

    • Customers are responsible for return shipping costs unless the item is faulty or incorrect
    • We recommend using a trackable shipping service

    SB Cosmetics is not responsible for returns lost in transit.

    6. How to Request a Return

    To initiate a return, please contact our support team:

    Email: support@sbcosmetics.com
    Include your order number and reason for return.

    7. Contact Us

    If you have any questions about returns or refunds, please reach out to us:

    Email: support@sbcosmetics.com
    Response Time: 24–48 business hours

    SB Cosmetics
    Curated skincare essentials, all in one place.