Returns & Refund Policy

At SB Cosmetics, we aim to ensure a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, please review our returns policy below.

1. Change of Mind Returns

We accept returns for unopened, unused, and sealed products within 14 days of delivery.

To be eligible for a return:

The item must be in its original condition and packaging
The product must not be opened or used
Proof of purchase is required

To request a return, please contact us before sending the item back.

2. Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

Refunds will be issued to the original payment method
Please allow 5–10 business days for the refund to be processed

Shipping fees are non-refundable, unless the return is due to our error.

3. Damaged, Faulty, or Incorrect Items

If you receive a damaged, faulty, or incorrect product, please contact us within 48 hours of delivery.

We may request:

Photos of the product and packaging
Order details

Once verified, we will offer a replacement, refund, or suitable resolution.

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Opened or used products
Products not in original condition
Items damaged due to misuse

5. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a trackable shipping service

SB Cosmetics is not responsible for returns lost in transit.

6. How to Request a Return

To initiate a return, please contact our support team:

Email: support@sbcosmetics.com
Include your order number and reason for return.

7. Contact Us

If you have any questions about returns or refunds, please reach out to us:

Email: support@sbcosmetics.com
Response Time: 24–48 business hours

SB Cosmetics
Curated skincare essentials, all in one place.