INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does shipping take in Australia?

Orders are typically processed within 1–2 business days, with delivery taking 2–5 business days depending on your location.

Do you offer free shipping?

Yes, free shipping is available on orders over a certain amount. Please check our shipping policy page for details.

What is your return policy?

We accept returns on unopened products within a specified period. Please refer to our Returns Policy for full details.

What if I receive a damaged or incorrect product?

Please contact our support team immediately, and we will resolve the issue as quickly as possible.

Can I change or cancel my order?

Orders can be modified or cancelled before they are processed. Please contact us as soon as possible.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

We’re here to help.

If you have any questions about your order, products, or our services, please feel free to reach out.

Email: support@sbcosmetics.com
Response Time: Within 24–48 hours (business days)

You can also contact us through our website contact form.